Your phone may not be supported. Please click here to see a list of supported devices.

If you have recently purchased a new phone, click here to see if it is supported. If not, the server may be down, the video may have moved, or network congestion may be causing the player to time out; keep trying, or try again later when the network is not as busy.

Click here to enter your email to receive updates when this service changes.

Alltel
AT&T
Sprint
T-Mobile
Verizon

There are a variety of issues that may prevent clean video playback, including network congestion, your signal strength, or roaming into a slower speed or non-data portion of your mobile carrier's network. It is best to try back later or consult your wireless carrier about their data network coverage.

This may happen if there isn't enough bandwidth to play both audio and video. This is most likely caused by network congestion. It is best to try video playback at a later time.

Older RIM devices were shipped with a limit of 128K on HTTP/GETs from the browser if the browser is the internet browser. Changing this limit to 1M chunks solves the problem. The default needs to be changed using the BES Management Console - it cannot be done on the phone itself.

By default, the BlackBerry Enterprise Server (BES) limits the response size of a single HTTP response to 128K. If you try to fetch anything bigger the application will receive a 413 (Request Entity Too Large) response code from the server. To get around this you must use the BES management console to change the value of the Maximum number of kilobytes per connection field to a higher value, up to 1024K.

Have your IT department log into the BES Management Console and do the following:

• Locate the MDS_CS properties
• Change the session limit to its max of 1024K. (This can be higher if you wish.)